Shipping policy
Order Number / Order Confirmation
Make sure to save your order number for your records at the time of checkout. Once your order has been placed, we will confirm receipt of your order to the email address provided at checkout. The order confirmation acts as an invoice and also includes your order number and all relevant details. Please check your spam folder if you do not see your order confirmation in your inbox. If you didn't receive a confirmation email, it's possible that the email address associated with the order was entered incorrectly. If you believe that you have entered your email address incorrectly, please contact our customer service team as soon as possible, and we'll be happy to help.
Order Receipt Timeline
Refer to the product description and your order confirmation email for an estimated timeframe for production, processing, and shipping of our apparel. For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. Most of our made-to-order items ship within 4-6 weeks. Please note that estimates do not account for time in transit. Shipping and delivery dates on made-to-order items are not guaranteed unless otherwise noted.
As soon as your order is ready to ship, you will receive an email with tracking information. The shipping method you select at checkout will determine how quickly your order arrives once it has left our warehouse. Transit times may vary depending on the method of shipment chosen at checkout, the total distance between our warehouse and you, and whether your shipment is domestic (USA) or international (everywhere else). If you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship. Any order that contains a made-to-order item will not ship until all items are available unless otherwise noted, which helps minimize our carbon footprint by cutting down on additional shipments. Most of our items are made-to-order.
While we make every effort to communicate accurate delivery estimates, unanticipated production delays may occur. During new product releases and holidays, processing time may be delayed up to 45 additional business days. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible. Transit times will vary based on distance, shipping carrier, and whether your order is being shipped internationally.
Made-to-Order/Preorder Items
Payment is charged immediately at checkout. If you are ordering a made-to-order item together with an in-stock, 3-day shipping item, your order will ship when the pre-order item becomes available unless otherwise noted. Production timelines vary based on product. Refer to the product description for shipping estimates. We recommend splitting orders if you would like your 3-day items to arrive promptly. The timeframe listed on the product page and in your confirmation email are estimates; actual shipping times can vary based on demand. Details regarding delays are communicated as soon as we are aware of them. If an update has not been provided, we do not have the information readily available yet.
Shipping Policy
Unless otherwise noted, all items are pre-orders. Shipping estimates listed on product descriptions as "Ships in" reflect the approximate production (5-7 business days), processing, and fulfillment (10-15 business days) timelines for each item. These estimates do not account for time spent in transit.
Once your order has been fulfilled and shipped, tracking information will be provided via the email associated with your order. The shipping method you select at checkout determines how quickly you will receive your item once it has left our warehouse. For example, if you purchase an item with a "ships in" estimate of 2-4 weeks and you select FedEx 2Day shipping at checkout, your order will arrive in 2-4 weeks plus 2 days of shipping. Available shipping methods may vary based on your location and can be selected at checkout. Transit times will vary based on method of shipment, distance from our warehouse, and whether your order is domestic (USA) or international (everywhere else). We appreciate your patience and understanding regarding our production and fulfillment timelines for our pre-order items. Please note that during new releases and busy holiday seasons, an additional 3-45 days of processing time may occur.
Order Receipt and Tracking
For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. Most of our made-to-order items ship within 4-6 weeks, not including time in transit. As soon as your order is ready to ship, you will receive an email with tracking information. The shipping method you select at checkout will determine how quickly your order arrives once it has left our warehouse. Transit times may vary depending on the method of shipment chosen at checkout, the total distance between our warehouse and you, and whether your shipment is domestic (USA) or international (everywhere else). If you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship.
Expedited Shipping and Multiple Items
Some items are in-stock and arrive with 3-day shipping. This does not account for processing time and refers to 3 business days. If you purchase multiple items with different shipping estimates, we will ship your order when all items in your order are ready to ship. We recommend placing multiple orders if the items you are interested in purchasing have different shipping estimates on their product pages.
Tracking Information
Domestic and international customers will receive a shipping confirmation email containing their tracking information once items are ready to ship. All our items are made-to-order, and shipping may be delayed during new product releases and holidays. If you purchased Route shipping insurance at checkout, you can download Route’s mobile app to visually track your package and receive real-time notifications on its estimated delivery. Please refer to your Route confirmation email for tracking number and issue resolution details.
Partial Shipments
Although we try to ship items together, we may ship some orders in multiple packages due to varying production times for our made-to-order items. You will receive a second tracking number for the rest of your order as soon as it's ready to ship.
Incorrect Address
If a package is returned to sender due to an incorrect address, we will reach out to resolve any address issues. Once we have the corrected address and the package has arrived at our warehouse, we will re-ship the order within 5 to 7 business days.
Changing Shipping Address
If you think you entered an incorrect email or shipping address at checkout, please contact our customer service team as soon as possible. We will assist you in correcting the address. Changes are not confirmed until you receive confirmation from our team and must be received promptly to accommodate address change requests.
International Shipping
We ship internationally using USPS, FedEx, and DHL. Please check with your local carriers to ensure these companies deliver to your area, as there are carrier-dependent exceptions.
Duties and Fees
All international packages may be subject to duties, fees, and import taxes upon delivery, which are the sole responsibility of the recipient. This charge is determined by your local customs authority, and payment of these fees is obligatory to obtain your shipment. Please check your local customs website for more information. We are not responsible for any duties, fees, or import taxes required by customs.
